This Payment Policy explains how deposits, withdrawals, verification, and related financial matters are handled at spinyrush, operated at spiny-rush.nl. Please read it carefully before transacting on the platform. By making a deposit or requesting a withdrawal, you confirm that you have read and accepted the terms set out below.

1. Operator & Regulatory Information

spiny-rush.nl is operated by Comentive LTD, registered in Belize. The platform holds a gaming licence issued by Anjouan Gaming (Comoros), licence reference ALSI-202505024-FI1. All payment processing activities are carried out in accordance with the obligations imposed by that licence, including anti-money laundering (AML) requirements and responsible-gaming standards.

2. Accepted Currency

The primary transactional currency on spiny-rush.nl is Euro (€). All deposit minimums, withdrawal limits, and bonus values stated throughout this policy are denominated in Euros. Where a payment method settles in a different currency, conversion will occur at the prevailing exchange rate applied by your payment provider; spinyrush bears no responsibility for any exchange-rate differences or additional charges applied by third parties.

3. Deposit Methods

The following payment methods are accepted for deposits at spiny-rush.nl:

The minimum deposit across all methods is €20. Instant methods are credited to your spinyrush account balance as soon as the payment is confirmed by the provider. SEPA and bank transfers may take up to three business days to clear; your account will be credited once funds are received.

3.1 Deposit Conditions

• All payment instruments used must be registered in your own name. Deposits made using a payment method belonging to a third party will not be accepted and may be reversed.
• Deposits must be wagered a minimum of three (3) times before a withdrawal can be processed. If this condition is not met, processing costs may be deducted from the returned amount.
• spinyrush does not charge fees for deposits; however, your bank or payment provider may impose their own charges, for which spinyrush accepts no liability.
• Deposits that fail due to insufficient funds, incorrect card details, or payment provider restrictions are not credited. Contact your provider or try an alternative method in such cases.

4. Withdrawal Methods

Withdrawals at spiny-rush.nl are processed to the following methods:

The minimum withdrawal amount across all methods is €40. The maximum amount per individual withdrawal transaction is €2,000.

4.1 Standard Account Withdrawal Limits

• Daily limit: €2,000 per transaction. Single wins exceeding €2,000 will be paid in instalments of up to €2,000 per transaction.
• Weekly limit: €5,000 across all methods.
• Monthly limit: €15,000. Wins exceeding €15,000 will be paid at a rate of €15,000 per month until the full amount is disbursed.

4.2 VIP Account Withdrawal Limits

Players who hold VIP status on spiny-rush.nl are exempt from the standard weekly and monthly withdrawal caps. VIP limits are agreed individually in accordance with the player's loyalty level. If you believe you qualify for VIP status or wish to discuss your limits, please contact our support team via live chat or at [email protected].

4.3 Progressive Jackpot Wins

As an exception to the instalment policy described above, progressive jackpot wins are paid in full without being split into monthly instalments, regardless of the total amount won.

4.4 Withdrawal Processing Times

Withdrawals are reviewed and processed once your account has passed full KYC verification (see Section 6 below). Once approved internally, the time for funds to reach you depends on your chosen method:

• Visa / Mastercard, Apple Pay, Revolut: Typically processed promptly upon approval; your bank or provider's own processing times then apply.
• Bank Transfer / SEPA: Up to 1–3 business days following internal approval.

spinyrush aims to process approved withdrawal requests without undue delay. Processing times may be extended during periods of enhanced review or where additional verification documentation is required.

4.5 Withdrawal Conditions

• Withdrawals may only be made to a payment method that is registered in your own name and that matches the identity information on your spinyrush account. Third-party withdrawals are not permitted.
• The payment method used for withdrawal will, wherever possible, correspond to the method used to make your most recent deposit. This is a standard AML requirement.
• Your account must have completed the minimum deposit wagering requirement (x3) before a withdrawal request will be processed.
• Any active bonus funds must be either fully wagered or forfeited before a withdrawal is submitted. Requesting a withdrawal whilst a bonus is active may result in the bonus and associated winnings being voided.
• spinyrush reserves the right to request additional verification at any time prior to processing a withdrawal, in accordance with its AML obligations.

5. Bonus Wagering & Withdrawal Eligibility

spinyrush operates a promotional programme that includes welcome bonuses, reload bonuses, free spins, and automatic cashback. The following wagering rules are relevant to your ability to withdraw bonus-derived funds.

5.1 Welcome Pack

The welcome pack spans your first five deposits, delivering up to 425% in matched funds, €5,500 in bonus money, and 525 free spins in aggregate. Each deposit carries its own wagering requirement of 35x applied to both the bonus funds and any free spin winnings. Wagering must be completed within a 120-hour window from the moment the bonus activates. The maximum bet whilst a welcome bonus is active is €5 (or €10 on the VIP welcome route). Free spin winnings are subject to the caps detailed in the welcome pack terms.

5.2 Game Contribution Rates

Not all games contribute equally towards meeting wagering requirements:

• Slots: 100% contribution.
• Bonus Buy titles: 50% contribution.
• Live casino roulette and blackjack: 10% contribution.
• Progressive jackpot games and approximately 60 excluded titles (including Book of Dead, Dead or Alive series, Reactoonz, and Guns N' Roses) are blocked whilst a welcome bonus is active and do not contribute.

5.3 Ongoing Promotions

Reload bonuses, the Friday Live Reload, and the Wednesday Free Spins promotion each carry a wagering requirement of 35x with a 72-hour completion window. The VIP Reload carries a 35x requirement with a 120-hour window. The maximum bet during any reload bonus is €5 (€10 for the VIP Reload).

5.4 Weekly Cashback

Automatic weekly cashback of between 5% and 20% — determined by your loyalty level — is credited every Monday morning. No promotional code or manual claim is required. Cashback carries a wagering requirement of 10x, to be completed within 7 days of the credit being applied. The minimum cashback payout is €5. Cashback is calculated on your net loss position: total deposits minus total withdrawals minus remaining balance, multiplied by your level's applicable percentage.

6. Know Your Customer (KYC) & Identity Verification

spinyrush is required to verify the identity of all players as part of its obligations under applicable anti-money laundering and player-protection regulations. Withdrawal requests will not be processed until KYC verification is complete.

6.1 Standard Verification Documents

You may be asked to provide any or all of the following:

• Proof of identity: A government-issued photo ID such as a passport, national identity card, or driving licence.
• Proof of address: A recent utility bill, bank statement, or official correspondence (typically dated within the last three months) confirming your registered address.
• Proof of payment method: A copy of the card (showing only the last four digits and your name) or a screenshot of your e-wallet or bank account confirming ownership.
• Source of funds documentation: Where required by our compliance team, evidence of the origin of funds used for wagering.

6.2 Verification Process

• Documents should be submitted promptly when requested. Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension or closure of your account.
• spinyrush may request enhanced due diligence at any point, particularly for high-value transactions or where account activity triggers an AML review.
• All personal data submitted during verification is processed in accordance with our Privacy Policy.

7. Anti-Money Laundering (AML) & Fraud Prevention

spinyrush operates a zero-tolerance policy towards fraud, money laundering, and any attempt to abuse the payment system or bonus programme. In connection with this:

• All transactions on spiny-rush.nl are monitored for suspicious activity.
• Any funds identified as originating from fraudulent or criminal activity will be frozen and reported to the relevant authorities.
• Where spinyrush reasonably suspects that a player has engaged in fraudulent activity, match-play abuse, or any form of collusion, it reserves the right to withhold withdrawals, void bonuses and associated winnings, and close the account pending investigation.
• Chargebacks will be investigated. Players who initiate unjustified chargebacks may have their accounts suspended and may be pursued for the recovery of disputed amounts.
• As noted above, all payment methods must be in the account holder's own name. The use of third-party payment instruments is strictly prohibited and will result in the transaction being declined or reversed.

8. Account Balance & Dormancy

Your spinyrush account balance reflects your real-money funds and any eligible bonus funds separately. Cash balances are not subject to expiry whilst your account remains active. Should your account become dormant in accordance with our Terms and Conditions, an administrative fee may be applied in line with standard iGaming practice. Please refer to our full Terms and Conditions for details on dormancy timelines and fee schedules.

9. Fees & Charges

• spinyrush does not charge players a fee for processing standard deposits or withdrawals.
• Where a deposit is withdrawn without meeting the minimum wagering requirement (x3 on deposits), processing costs may be deducted.
• Your own bank or payment provider may apply transaction fees, currency conversion charges, or other costs independently of spinyrush. We have no control over and accept no liability for such charges.

10. Responsible Gaming & Payment Controls

spinyrush is committed to promoting responsible gambling. In connection with payment activity, the following tools and protections are available to players:

• Deposit limits: You may request that a cap be placed on the amount you can deposit within a given time period. Contact support to set or adjust deposit limits.
• Self-exclusion: Players who wish to cease gambling activity may request a self-exclusion. During any self-exclusion period, deposits will not be accepted.
• Cooling-off periods: You may request a temporary break from the platform during which deposit functionality will be disabled.
• Reality checks: The platform provides session reminders to help you stay in control of your play and spending.

If you are concerned about your gambling, please contact our support team at any time via live chat (available 24/7) or by emailing [email protected]. We will respond promptly and direct you to appropriate help where needed.

11. Disputes & Complaints

If you have a concern or dispute relating to a payment transaction on spiny-rush.nl, please contact our customer support team in the first instance:

• Live chat: Available 24 hours a day, 7 days a week via spiny-rush.nl.
• Email: [email protected]

We will investigate your complaint and aim to provide a resolution within a reasonable timeframe. If you remain dissatisfied following our internal review, you may escalate the matter to the relevant dispute resolution body as specified under your licence jurisdiction. Details of the applicable dispute resolution mechanism are available in our full Terms and Conditions.

12. Changes to This Policy

spinyrush reserves the right to amend this Payment Policy at any time. Material changes will be communicated to registered players via email or on-site notification prior to taking effect. Continued use of spiny-rush.nl following the publication of updated terms constitutes acceptance of those changes. The current version of this policy is always available on the spiny-rush.nl website.